It has long been known that a significant percentage of an organisation’s performance, including its bottom line, is directly influenced by who’s in charge.
(e.g. Koene et al, 2002; Nohria et al, 2003; Bassi & McMurrer, 2007)
What’s less clear is how exactly leaders are able to make this difference.
An array of schools of thought, supported by varying levels of evidence, has resulted in a highly commoditised market in leadership development.
This can be bewildering for leaders looking for practical support, especially at a time when trust in our leaders has dropped dramatically (Edelman, 2017).
Perhaps worse, it can be highly dispiriting for individuals who are under pressure as they take on new roles and new challenges with the eyes of others upon them (Chomorro-Premuzic, 2016).
People buy into people, so we believe in starting on the inside: building confidence and resilience; reinforcing core leadership attitudes, values and purpose.
Then we look towards the outward-facing: a leader’s actions, skills and behaviours. For example, we help them understand what it’s like to be on the receiving end of their communication.
In this way, we help leaders use what they have on the inside to help them have the impact they want to see on the world around them.
We worked with psychologists Dr Paul Redford and Louise Nixon at UWE to create the AGL model of leadership.
A key part of our work is focused on leadership transitions for two reasons. First, this is because successions are rarely as smooth as intended – only about 3% according to a recent survey.
Often, we are taking over from a very successful predecessor, or perhaps one who was not well-liked. We may be assuming a brand new position or may have been appointed to lead an ambitious period of change.
And second because this moment of transition has a disproportionate effect on the outcome of what follows. Never more so will people ask – What are they like? Am I excited by their vision? And do I want to follow this person?
Whatever the transition context, it is vital that we quickly build relationships and start to acquire leadership capital. Typically, this happens across three broad phases (Behrendt et al, 2017).
Effective leaders are visible from the start, and this means seeking out opportunities to connect with others and build a solid trust-based network. Having a clear vision, a clear narrative and a set of compelling messages provides the foundation they need.
Good leaders set people on the right path by helping them make sense of the task at hand while establishing actionable objectives that support a shared and motivating goal. They encourage, recognise, and reward – instilling accountability, trust and a bias for action.
Successful leadership delivers results by creating an environment and ways of working that enable effective and intrinsically enjoyable collaboration. People have the resource, the motivation and the ownership needed to come together and get projects over the line.
According to the World Economic Forum, at the current rate we are still 118 years away from closing the gender gap. Women are under-represented at all levels, and it gets worse with each promotion level (Mercer, 2016). Worse, we are going backwards not forwards in the UK.
This is not a simple issue, but at AGL we are clear on one thing: that the biggest difference we can make is less about focusing on the case for women in leadership, and more about offering practical solutions – both at the structural level and at the personal level.
Confident communication is one of the most powerful skills women can develop to be heard above the noise, and valued as a result.
There are key areas in which organisations can take action to strengthen their current and future pipelines of high-performing women.
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